Terms and Conditions

At Chattanooga Phones, we’re committed to your satisfaction and peace of mind. Please read our warranty terms carefully before purchasing or requesting service:

📱 Phone Purchase Warranty – 15 Days

All phones purchased from us include a 15-day limited warranty.
This warranty covers repairs or exchange only, in case of functional issues not caused by misuse.
Devices must be returned in the same condition they were sold.
Deep scratches, cracks, or physical damage are not covered under the warranty.

🛠️ Repair Warranty – 30 Days

Any phone repaired at our location is backed by a 30-day warranty.
This covers the specific issue that was originally repaired.
Physical damage after the repair (e.g., drops, cracks) voids the warranty.

⚠️ Important Notes

We highly recommend using a screen protector and case to help avoid damage and keep your warranty valid.
Warranties are non-transferable and apply only to the original buyer.

We're here to help! If you have any questions or need support, don’t hesitate to reach out — your satisfaction means the world to us.

🔁 Return & Refund Policy

At Chattanooga Phones, your satisfaction is very important to us. While we strive to ensure every customer is happy with their purchase, please take a moment to review our return policy:

🚫 Refunds

We do not offer refunds on any phone sales.

🔄 Returns

You may return a phone within 15 days from the date of purchase, but only for repair or exchange.
Returned phones must be in the same condition as sold — this means:
- No cracks, deep scratches, or physical damage.
- All original parts and features must be intact.

📱 Warranty Reminder

Every phone sold comes with a 15-day warranty covering functional issues (not caused by misuse).
Warranty does not cover accidental damage, screen cracks, or water exposure.

We always recommend using a screen protector and a sturdy case to help protect your device and maintain warranty eligibility.